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Limited Warranty Statement

ScreenBeam Commercial Products

This limited warranty statement applies to the ScreenBeam commercial product line.

Click here for ScreenBeam consumer product limited warranty statement.

 
HARDWARE: ScreenBeam Inc. warrants to the end user (“Customer”) that this hardware product will be free from defects in workmanship and materials, under normal use and service, for the period defined in the product user guide, quick start guide, or package, from the date of purchase from ScreenBeam or its authorized reseller.

ScreenBeam’s sole obligation under this express warranty shall be, at ScreenBeam’s option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available, ScreenBeam may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of ScreenBeam Inc. Replacement products may be new or reconditioned. ScreenBeam warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.

SOFTWARE: ScreenBeam warrants to Customer that each software program licensed from it will perform in substantial conformance to its program specifications, for a period of ninety (90) days from the date of purchase from ScreenBeam or its authorized reseller. ScreenBeam warrants the media containing software against failure during the warranty period. The only updates that will be provided are at the sole discretion of ScreenBeam and will only be available for download at the ScreenBeam’s website(s), https://www.screenbeam.com/ or https://support.screenbeam.com. ScreenBeam’s sole obligation under this express warranty shall be, at ScreenBeam’s option and expense, to refund the purchase price paid by Customer for any defective software product, or to replace any defective media with software which substantially conforms to applicable ScreenBeam published specifications. Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials. ScreenBeam makes no warranty or representation that its software products will meet Customer’s requirements or work in combination with any hardware or applications software products provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected. For any third-party products listed in the ScreenBeam software product documentation or specifications as being compatible, ScreenBeam will make reasonable efforts to provide compatibility, except where the non-compatibility is caused by a “bug” or defect in the third party’s product or from use of the software product not in accordance with ScreenBeam published specifications or User Guide.

SCREENBEAM PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPARATE END-USER LICENSE AGREEMENT. THIS SCREENBEAM WARRANTY DOES NOT APPLY TO SUCH THIRD-PARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE END-USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE

OBTAINING WARRANTY SERVICE: Customer may contact ScreenBeam Support, at https://support.screenbeam.com, within the applicable warranty period to obtain warranty service authorization. Dated proof of purchase from ScreenBeam or its authorized reseller may be required. ScreenBeam agent will work with Customer to perform troubleshooting and verify the product is defective for warranty service. The replacement hardware will be sent to Customer along with a prepaid return shipping label to return the defective product upon approval.

ScreenBeam shall not be responsible for any software, firmware, information or memory data or Customer data contained in, stored on, or integrated with any products returned to ScreenBeam for repair, whether under warranty or not.

WARRANTY PERIOD: Items are only replaced if they are confirmed defective or damaged. ScreenBeam product purchased from a country within the European Economic Area (EEA) is entitled to a 2-year warranty. ScreenBeam product purchased from the United States or country outside of the EEA is entitled to a 1-year warranty.

WARRANTIES EXCLUSIVE: IF A SCREENBEAM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT SCREENBEAM OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, TERMS OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED . SCREENBEAM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
SCREENBEAM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPT TO OPEN, REPAIR OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS OR ACTS OF GOD.
LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW, SCREENBEAM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCT, EVEN IF SCREENBEAM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT,OR REFUND OF THE PURCHASE PRICE PAID, AT SCREENBEAM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

DISLAIMER: Some countries, states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

DISPUTE RESOLUTION: The Customer may contact the Manager of Support in the event the Customer is not satisfied with ScreenBeam response to the complaint. In the event the Customer is still not satisfied with the response of the Manager of Support, the Customer is instructed to contact the Director of Support. In the event the Customer is still not satisfied with the response of the Director of Support, the Customer is instructed to contact the Chief Financial Officer and/or President. ScreenBeam’s Customer Relations team and the parties mentioned above can be reached at customerrelations@screenbeam.com.

GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of California, U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.

 

Last updated:  06/01/2020

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